- #Adobe creative cloud install acrobat x1 how to
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- #Adobe creative cloud install acrobat x1 update
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One for Photoshop and one for Acrobat DC (which is not installed).
When I open the Creative Cloud app, it says I have two updates pending: I also have InDesign CS 5.5 installed which is why you see Adobe Creative Suite 5.5 Design Standard in the list.
#Adobe creative cloud install acrobat x1 pro
On this machine, Acrobat XI Standard, Photoshop CC, Premiere Pro CC, Media Encoder CC, and the Creative Cloud app are installed. I've provided some screenshots to help me answer your question.
#Adobe creative cloud install acrobat x1 upgrade
If there is no plan to remove this underhanded upgrade functionality then all I'm left with is educating users who run a mix of Acrobat XI and CC apps that they can not simply "Update All". Based on the replies I've received, the CC app is designed to force people off their old perpetual Acrobat XI licenses and upgrade to Acrobat DC. I created this thread to make you all aware of the issue and on the off chance that there was something I had missed that could prevent the CC application from uninstalling Acrobat XI when a user updated all their CC applications. We prefer not having to create a new deployment package every time Adobe updates a CC app.
#Adobe creative cloud install acrobat x1 update
We want our users to be able to update their CC apps on their own to minimise our IT overhead. I'm not looking for a work around to my deployment process. I didn't mark it as correct but maybe this system marks the last reply as the correct answer after a thread goes dormant? I unmarked the reply that was marked as the correct answer. It seems to me the Creative Cloud application should be identifying Acrobat Xi correctly and not uninstalling a piece of licensed software and replacing it with a trial. I don't like the idea of telling users to ignore update notifications from Creative Cloud. This is both convenient for our end users and our IT staff. We configured our CC deployments so user's could install updates on their own without needing admin credentials. I can only assign and revoke licenses from there. The only one I'm familiar with is: Admin Console for teams and that console does not allow me to send out updates. I'm not sure what admin console you are referring to. To answer your question about managing the apps, we created our deployment using the Creative Cloud packager. Since the user isn't licensed to use Acrobat DC they are forced to use it as a 7 trial which eventually expires. When they do, Acrobat XI is uninstalled and Acrobat DC is installed. It is the Adobe CC app that mistakenly identifies the Acrobat XI install as Acrobat DC and prompts the user to update the software. In my scenario, Acrobat XI is installed alongside an Adobe CC program such as Photoshop CC, InDesign CC, or Premiere Pro CC, which install the Adobe CC app. Ok, just to reiterate: Acrobat XI and Acrobat DC are not installed at the same time on these computers.
#Adobe creative cloud install acrobat x1 how to
Has anyone else experienced this issue and know how to fix it? I'm beginning to think the software is designed to work this way: To force users off their perpetual license software into a trial that asks them to buy a license in 7 days. This even occurs on fresh installs of Windows and after I've run the Adobe CC Cleaner Tool on older laptops. I have tested installing Acrobat XI before and after the Adobe CC applications but I still get the same result. So the next time the user updates their CC apps, the Acrobat Xi will be uninstalled again restarting the process: The CC application still sees Acrobat XI as DC and offers to update it. As you can see in the image below after clicking update, Acrobat XI has been replaced by Acrobat DC:Įven after uninstalling Acrobat DC, restarting the computer, re-installing Acrobat XI, and fully patching it.
#Adobe creative cloud install acrobat x1 pdf
When the trial expires, the user is unable to open files or print to PDF with out re-installing Acrobat XI. Since the user isn't licensed to use Acrobat DC it runs as a 7 day trial. When the user updates all their apps, the CC application takes the liberty of updating Acrobat XI to Acrobat DC. This is a problem because we configure our CC deployments to allow the user to update their application(s) without admin approval. The second image shows the Programs and Features window, Acrobat DC is not installed. You can see in the first image the CC app sees Acrobat DC installed and offers to update it. In the images below the computer has Acrobat XI, and Premiere Pro installed. This occurs regardless of which program is installed first. The problem is the Adobe CC application sees Acrobat XI as Acrobat DC. This problem exists on ANY computer that has Acrobat XI installed alongside a CC application.
Hello we are having an issue in our organization with Creative Cloud and Acrobat XI.
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